Introduction

This Acceptable Use Policy ("Policy") defines prohibited uses of the RoomFinderAI platform ("Platform"). By using the Platform, you agree to comply with this Policy and our Terms of Service.

Violation of this Policy may result in warnings, content removal, account suspension, permanent ban, or legal action.

Permitted Uses

You may use RoomFinderAI to:

  • Search for housing: Browse legitimate rental listings and properties
  • List properties: Post authentic properties you are authorized to rent or sublease
  • Communicate: Message other users for legitimate housing inquiries
  • Find roommates: Connect with compatible roommates through our matching system
  • Use AI tools: Access negotiation assistance, market analysis, and legal calculators
  • Sublease: Facilitate legitimate sublease transfers with proper landlord approval
  • Access resources: View legal guides, documents, and tenant/landlord resources

Prohibited Conduct

Fraudulent Activity

You must NOT engage in any fraudulent, deceptive, or dishonest activity.

  • Posting fake or non-existent listings
  • Misrepresenting property details, photos, or pricing
  • Listing properties you don't own or have authorization to rent
  • Using stolen photos or copying others' listings
  • Running rental scams or phishing schemes
  • Requesting wire transfers, gift cards, or cryptocurrency before viewing
  • Creating fake reviews or testimonials
  • Impersonating landlords, property managers, or other users

Discrimination

Federal Fair Housing Act Compliance Required

You must NOT discriminate based on:

  • Race or color
  • National origin or ethnicity
  • Religion
  • Sex, sexual orientation, or gender identity
  • Familial status (families with children under 18)
  • Disability or handicap

Examples of prohibited discrimination:

  • Refusing to rent based on protected classes
  • Advertising preferences for specific races, religions, or nationalities
  • Denying reasonable accommodations for disabilities
  • Refusing service animals or emotional support animals with proper documentation
  • Steering users to specific neighborhoods based on race

Harassment & Abuse

You must NOT:

  • Harass, threaten, intimidate, or abuse other users
  • Send unwanted sexual messages or propositions
  • Engage in hate speech or discriminatory language
  • Stalk or repeatedly contact users who have declined communication
  • Dox (publish private information) about other users
  • Engage in cyberbullying or targeted harassment campaigns

Fake Accounts & Impersonation

  • Creating multiple accounts to evade bans or manipulate the system
  • Creating fake profiles with false identities
  • Impersonating landlords, property managers, or RoomFinderAI staff
  • Using AI-generated or stolen photos for profile pictures
  • Registering accounts on behalf of others without authorization

Spam & Solicitation

  • Sending unsolicited commercial messages or advertisements
  • Posting the same listing multiple times
  • Promoting third-party services, products, or websites
  • Requesting users to communicate off-platform to avoid fees
  • Engaging in pyramid schemes or multi-level marketing

Automated Access & Scraping

  • Using bots, crawlers, or scrapers to access the Platform
  • Automated listing creation or deletion
  • Harvesting user data, emails, or contact information
  • Reverse engineering or decompiling Platform code
  • Accessing non-public areas of the Platform
  • Overloading servers or disrupting Platform performance

Illegal Activity

  • Violating local, state, national, or international laws
  • Posting listings for illegal activities (drug houses, brothels, etc.)
  • Money laundering or terrorist financing
  • Tax evasion or unreported income schemes
  • Intellectual property infringement (using copyrighted photos without permission)
  • Child exploitation or endangerment

Privacy Violations

  • Sharing other users' personal information without consent
  • Recording conversations or taking screenshots to share publicly
  • Accessing another user's account without authorization
  • Violating confidentiality of Platform communications

Malicious Content

  • Uploading viruses, malware, or malicious code
  • Sharing links to phishing sites or scam websites
  • Attempting to hack, exploit vulnerabilities, or compromise security
  • Distributing ransomware or other harmful software

Content Restrictions

You must NOT post or upload:

  • Pornographic or sexually explicit content
  • Graphic violence or gore
  • Hate speech or extremist propaganda
  • Illegal substances or controlled items
  • Misleading or photoshopped images (use authentic property photos only)
  • Copyrighted material without permission
  • Private or confidential information of others

Enforcement Actions

Violations of this Policy will result in actions proportional to the severity and frequency of violations:

Graduated Enforcement

⚠️ Warning

First-time minor violations may receive a warning

🚫 Content Removal

Violating content (listings, messages, profiles) removed immediately

⏸️ Account Suspension

Temporary suspension (7-30 days) for repeat or serious violations

🔒 Permanent Ban

Immediate permanent ban for severe violations (fraud, illegal activity, discrimination, harassment)

⚖️ Legal Action

Criminal activity reported to law enforcement; civil lawsuits for damages

Immediate Permanent Ban Triggers

The following violations result in immediate permanent ban without warning:

  • Rental scams or fraud targeting vulnerable individuals
  • Child exploitation or endangerment
  • Violent threats or terrorism
  • Repeated discrimination after warnings
  • Hacking, unauthorized access, or security breaches
  • Creating accounts to evade bans

Reporting Violations

If you encounter violations of this Policy, report them immediately:

Reporting Options:

What to Include in Reports:

  • URL or link to violating content
  • Description of the violation
  • Screenshots or evidence (if available)
  • Date and time of incident

Appeal Process

If you believe your account was wrongly suspended or content was incorrectly removed, you may appeal:

  1. Submit appeal: Email appeals@roomfinderai.com within 30 days
  2. Include: Account email, reason for appeal, explanation, and any evidence
  3. Review: We will review within 7-10 business days
  4. Decision: Final decision communicated via email

Note: Appeals for fraud, illegal activity, or severe violations are rarely overturned. Decisions are final.

Policy Updates

We may update this Policy to address new violations or clarify existing rules. Material changes will be communicated via email and Platform notification.

Last Updated: January 24, 2026

Questions about this Policy? Contact legal@roomfinderai.com

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